PRIVACY POLICY

1. Preamble

This Privacy Policy (the “Policy”) explains how ZHEKOU INVESTMENT LIMITED (“Company”, “we”, “us”, “our website”) collects, uses, stores, and protects personal data provided by users when visiting the website or using the Company’s services.We comply with the Data Protection Act, 2019 and the Data Protection (General) Regulations, 2021 of the Republic of Kenya and use personal data solely for the purposes necessary to provide our services.By using the website and submitting any forms, you acknowledge that you have read and understood this Policy.

2. Company Information

ZHEKOU INVESTMENT LIMITEDData Controller: Manefield Investments Ltd (Republic of Kenya)Address: P.O. Box 13344, Argho Building, Tom Mboya Street, Nairobi, KenyaRegistration number: PVT-3QUG6G7Email: office@zhekouenergy.comPhone: +254107727607

3. Data We Collect

3.1. Data Provided by the User:

  • Name
  • Contact phone number
  • E-mail address
  • Project information (type of facility, capacity, description)
  • Uploaded files (plans, technical documents)
  • Messages submitted via forms or chat

3.2. Data Collected Automatically:

  • IP address
  • Device and browser type
  • Cookie data
  • Technical information required for website functionality

3.3. Contract-Related Data:

  • Installation site address
  • Technical information on the solar system
  • Billing and payment details (when invoices are issued)

4. Legal Basis and Purpose of Processing

4.1. Legal Basis:

  • User consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests of the Company (e.g., website security)

4.2. Purposes:

  • Preparing commercial quotations
  • Consulting on services
  • Installation, maintenance, and support of solar systems
  • Communicating with clients upon request
  • Improving the quality of services and website
  • Fulfilling contractual obligations
  • Complying with legal requirements

5. Use of Cookies

We use cookies for the following purposes:

  • Essential cookies for proper website operation
  • Analytical cookies to measure website traffic
  • Functional cookies to improve user experience

For more information, see the ZHEKOU INVESTMENT LIMITED Cookies Policy.

6. Disclosure of Data to Third Parties

We may disclose personal data only in the following cases:

  • To suppliers and technical contractors (engineers, service centers, installation teams)
  • To IT providers responsible for hosting, monitoring, or website security
  • To payment services (where applicable)
  • To legal advisors
  • To government authorities when required by law

All partners must ensure confidentiality and comply with Kenyan data protection regulations.

7. Cross-Border Data Transfer

If personal data is transferred outside Kenya (e.g., when using foreign data-storage services), the Company ensures compliance with:

  • Data Protection Act, 2019
  • Adequacy mechanisms, contractual safeguards, or user consent

8. Data Retention

We retain data only as long as necessary for the purposes of processing:

  • Inquiry data: up to 24 months
  • Project data: contract validity period + 3 years
  • Accounting documents: in accordance with legal requirements

After the retention period, data is deleted or anonymized.

9. User Rights

Users have the right to:

  • Request access to their personal data
  • Obtain a copy of their data
  • Request correction of inaccurate information
  • Request deletion of data (“right to be forgotten”)
  • Restrict processing
  • Withdraw consent at any time
  • Submit a complaint to the Office of the Data Protection Commissioner (ODPC)

Requests may be sent to: office@zhekouenergy.com

10. Data Security

We apply technical and organizational security measures, including:

  • Traffic encryption (HTTPS)
  • Restricted access to data
  • Secure data storage
  • Regular software updates
  • Security event logging

11. Links to Third-Party Websites

Our website may contain links to third-party resources. We are not responsible for their content or privacy practices.

12. Policy Updates

We may update this Policy in case of changes in legislation, technologies, or our services.The current version is always available on the website.The date of the latest update is indicated at the top of the document.

13. Data Protection Contact

Email: office@zhekouenergy.comPhone: +254107727607